From the 'Technical Support Terminal' click the 'New Session' button to initiate a customer support session.
In the subsequent screen, enter a session name to identify your customer and choose from the options to initiate the remote session and gain access to the customer's PC. For this, you may opt to send a six-digit Pin Code or the direct connect link.
You can access your customer's computer remotely once the status on the 'Technical Support Terminal' indicates 'Active'. Use the 'Connect' button to take charge of the customer's desktop for troubleshooting.
The application will be removed automatically after the remote session.
Avail Technical support
Enter the six-digit Pin Code provided by the technical support personnel or use the direct connect link.
You are prompted to grant access to the technical support personnel, when he tries to access your machine for troubleshooting.
Once you allow access, the support personnel will be able to access your desktop.
Support Session Report
Click the 'Session Report' link and enter the 'to' and the 'from' date for which you want to see the report and click the 'Get Report' button. Alternatively, to view all the reports, click the 'View the complete report' link.
The report will be displayed with details like the session duration, start and end time, the session identity and the technician's name.
You can also view the Session Report for a specific Pin Code by clicking on it from the technical support terminal.
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